Shipping & Returns


Shipping

Product prices on our site are exclusive of postage and packing charges. We will endeavour to deliver the selected item(s) to you as soon as possible, in accordance with our shipping policy and the products’ availability.

All items are sent out via NZ Couriers or New Zealand Parcel Post. Discretion guaranteed. If in stock, the item will usually be despatched within 24 hours, and should reach you within 5-10 working days. If you order several items and one item is out of stock, we will part ship the goods we have in stock so as not to hold up the whole order. Items that are not in stock will be shipped as soon as we receive them. The majority of orders will be delivered within 7 – 14 days.

Freight Charges

Shipping is around New Zealand Only

North Island – $8.00 – South Island $10.00

Returns

If you have changed your mind about a particular purchase we DO NOT issue refunds, so we ask that you choose carefully. Due to the nature of our product line, once the product has been opened, no returns will be accepted unless there is a proven manufacturers fault or defect with the product, in which case a replacement will be issued.

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day you received your order.

6. Lingerie and items of clothing are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Warranty

If the item you receive is faulty or is not what you originally ordered, return them to us within 30 days in their original unused condition and we either exchange them or provide a refund including your postage. Please ensure that you provide us with proof of purchase.